Effective Date: 28/09/2025
EBS-Bikes (“we”, “our”, “us”) operates the website https://ebs-bikes.co.uk (“Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information, including:

• Personal Information: Information you provide voluntarily, such as your name, email address, phone number, and shipping address when you make a purchase, sell or trade an eBike, sign up for newsletters, or contact us.

• Payment Information: Payment details like credit/debit card numbers, PayPal account information, or other billing data processed securely by third-party payment providers.

• Automatically Collected Information: Data collected via cookies or similar technologies, including IP address, browser type, device information, and how you interact with our Site.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Order and Trade Processing: To complete your purchases, sales, or trades, communicate updates, and provide customer support.

• Site Improvement: To enhance user experience, website functionality, and overall performance.

• Marketing Communications: To send you promotional materials, offers, or updates if you’ve given your consent.

• Legal Compliance & Security: To comply with laws, prevent fraud, and protect our business, customers, and website.

3. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Service Providers: Companies assisting with payments, shipping, website analytics, or maintenance. They can only use your data to perform their services.

• Legal Requirements: Authorities or legal bodies if required by law or valid requests.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tools to improve your experience. Cookies store small amounts of data on your device. You can disable cookies through your browser, but some Site features may be affected.

5. Data Security

We implement industry-standard security measures to protect your information. However, no system is completely secure, so we cannot guarantee absolute security.

6. Your Data Protection Rights

You have rights regarding your personal data:

• Access: Request copies of your information.

• Correction: Ask us to correct inaccurate or incomplete data.

• Deletion: Request deletion of your data under certain conditions.

• Objection: Object to certain processing of your data.

To exercise these rights, contact us at info@ebs-bikes.co.uk.

7. Retention of Personal Information

We retain personal data only as long as necessary for its intended purpose, including legal, accounting, or reporting needs.

8. Third-Party Links

Our Site may include links to other websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to this Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, so please review it periodically.

10. Contact Us

If you have questions or concerns about your personal data, please contact us:

• Company Name: EBS-Bikes

• Website: https://ebs-bikes.co.uk

• Email: info@ebs-bikes.co.uk

• Address: Unit F, Schawpark, Main Street, Sauchie, FK10 3JW, United Kingdom

• Phone: 07448 356818

Thank you for trusting EBS-Bikes with your personal information.